ERP & CRM Consulting
Find a boutique ERP and CRM consultancy for your Danish business. Business Central, Dynamics 365, Salesforce, HubSpot — implementation that actually gets used.
ERP and CRM consulting covers the selection, implementation, and optimisation of the core business systems that run your operations. ERP (Enterprise Resource Planning) systems like Business Central, SAP, and Dynamics 365 manage finance, inventory, production, and supply chain. CRM (Customer Relationship Management) systems like Salesforce, HubSpot, and Dynamics 365 Sales manage customer data, sales pipelines, and service delivery.
These projects are large, expensive, and high-risk if managed poorly. An ERP or CRM consultant helps you pick the right system, define the right scope, manage the implementation, and ensure the outcome is a system your team can actually use rather than a shelf-ware investment that cost DKK 500.000 and is 40 percent utilised.
The buyers we see most often are COOs and CFOs at Danish companies with 20 to 500 staff who are either replacing a legacy system, consolidating multiple disconnected systems, or implementing their first proper ERP or CRM after outgrowing spreadsheets.
When you need erp & crm consulting
The clearest signal: you are running core business processes in Excel or a combination of disconnected systems that require significant manual reconciliation. Order management in one system, finance in another, customer data in a third — someone spends half their time moving data between them, errors accumulate, and leadership does not have a single view of what is happening.
The second signal: you have outgrown your current ERP. Many Danish companies are running ERP systems from the early 2010s that have been heavily customised, are expensive to maintain, and cannot support the business at its current scale or complexity. The migration to a modern cloud ERP (Business Central, SAP S/4HANA, Dynamics 365) is a major project but often inevitable.
The third scenario: you have recently acquired a company or are being acquired, and the two businesses run different systems that need to be integrated or consolidated. M&A integration is one of the most common reasons for ERP projects, and one of the most time-pressured.
Signs you're ready to bring in a consultancy
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Finance close takes more than five business days and involves significant manual work.
A monthly close that drains a week of finance team capacity is a strong signal that the underlying systems are not fit for the current business scale.
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You have a CRM but sales are not using it.
CRM adoption failure is almost always a configuration and change management problem, not a technology problem. A CRM that does not match how sales actually works will never get used.
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You are running separate systems for finance, operations, and customer management with no integration.
Disconnected systems create data quality problems that get more expensive to fix as the business grows. An ERP consolidation project stops the problem from compounding.
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You are implementing Business Central, Dynamics 365, or Salesforce and the vendor implementation has stalled or gone over budget.
Vendor-led implementations that use a fixed-price junior delivery team frequently stall on configuration decisions that require business expertise. An independent consultant can unblock these situations.
What good erp & crm consulting looks like
Good ERP and CRM consultants start with process design, not system configuration. Before anyone touches the software, there should be a clear map of the business processes the system needs to support, the data that flows through those processes, and the integration points with other systems. Systems that are configured around unclear processes produce systems that do not get used.
Good consultants are realistic about the gap between what a system can do and what your team will actually use. ERP projects that are scoped to maximise functionality often produce systems that are too complex for the people who have to use them every day. Good consultants scope for sustainable adoption, not theoretical completeness.
Good ERP and CRM consultants have a change management plan. The biggest risk in any system implementation is not the technology; it is the people. Employees who do not understand why the new system exists, who were not involved in its design, and who were not trained properly will find workarounds that undermine the whole investment.
What erp & crm consulting costs in Denmark
Requirements definition, vendor evaluation, demo facilitation, recommendation. 4-8 weeks.
Business Central or similar for a 30-150 person company. Finance, basic operations, reporting. 3-6 months.
Salesforce, HubSpot, or Dynamics 365 Sales. Sales process configuration, data migration, training. 2-4 months.
Assessment of a stalled or underutilised implementation, remediation plan, configuration improvements. 4-8 weeks.
Ready to get matched to a boutique firm?
How to choose a erp & crm consulting consultancy
Ask for an implementation they have done in your specific system. ERP and CRM implementation is highly system-specific. A consultant who is expert in Business Central is not necessarily expert in SAP. Ask for references from clients who have run the same system in a similar industry at a similar company size.
Ask about their process design methodology. The most common reason ERP implementations fail is that they configure the system before defining the processes it needs to support. A good consultant will insist on process workshops before any configuration begins.
Ask about post-go-live support. The first three months after an ERP go-live are often the most intense. User adoption problems, data quality issues, and configuration gaps all surface in this period. A consultant with a defined hypercare programme is worth significantly more than one who disappears after go-live.
Frequently asked questions
A Business Central or similar ERP implementation for a Danish SME (30 to 150 staff) typically runs DKK 300.000 to 800.000 for a standard scope covering finance, basic operations, and reporting. Larger or more complex implementations run higher. This covers the consultancy fees; the software licence is separate and typically DKK 1.000 to 3.000 per user per month for cloud ERP. The most common reason projects exceed budget is scope creep and inadequate requirements definition at the start.
For most Danish SMEs, the leading options are Microsoft Business Central (formerly Dynamics NAV), SAP Business One or S/4HANA (for larger or more complex operations), and in some cases industry-specific ERPs. Business Central is the most common choice for Danish companies between 30 and 200 staff; it integrates well with Microsoft 365 and has a large Danish implementation partner ecosystem. The right answer depends on your industry, complexity, and existing Microsoft footprint.
A standard SME ERP implementation takes 3 to 6 months from kickoff to go-live, assuming the project is well-scoped and the client organisation is available to participate in requirements and testing. Projects that start with unclear requirements, have insufficient client involvement, or encounter significant data quality problems run longer. A CRM implementation is typically faster: 2 to 4 months for a standard sales CRM.
Fill in the project starter form on this page. It takes about 5 minutes. We will match you to 2 to 3 boutique ERP and CRM consultancies in Denmark that have worked with companies your size and in your industry. You will hear back within 48 hours.
Boutique ERP & CRM Consulting consultancies on Consulthero
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