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Adeno K/S

Adeno K/S

Verified

Denmark's leading ServiceNow partner for secure digital growth

Copenhagen, Denmark 16 – 50 consultants Website 4.9 preview

About

Services

Digital Transformation IT Strategy Operations Customer Experience

Industries

Financial Services Healthcare Retail & E-commerce Manufacturing Public Sector Energy & Utilities Media & Telco Logistics

Some of our key people

C
Charlie Rødgaard
CEO & Partner

Charlie Rødgaard serves as CEO and Partner at Adeno, leading the firm's overall strategic direction and growth. As a founding figure in the business, he has been instrumental in building Adeno into one of Denmark's most recognised ServiceNow consultancies.

B
Bjarne Steen Nielsen
ServiceNow Expert & Partner

Bjarne Steen Nielsen is a Partner and ServiceNow Expert at Adeno, bringing deep technical and advisory expertise to the firm's most complex client engagements. His long tenure in the ServiceNow ecosystem makes him one of the most experienced practitioners in the Nordic market.

J
Jan Kronborg Christiansen
ServiceNow Expert & Partner

Jan Kronborg Christiansen is a Partner and ServiceNow Expert at Adeno, combining hands-on platform knowledge with a strong commercial and strategic perspective. He plays a key role in shaping the firm's delivery methodology and client relationships.

Highlighted Case Stories

energy_utilities 2025

Fjernvarme Fyn: Future-Proofing Service Management

Challenge

Fjernvarme Fyn, a Danish district heating company, needed to modernise its service management operations to handle growing operational comp…

Outcome

Fjernvarme Fyn achieved a future-proofed service management setup that unified IT and field service operations on a sin…

retail_ecom 2025

Flying Tiger Copenhagen: Scaling Store Operations with ServiceNow

Challenge

Flying Tiger Copenhagen was embarking on an ambitious global retail expansion, needing a scalable, technology-driven process to manage the …

Outcome

Flying Tiger Copenhagen gained a repeatable, technology-enabled store opening process through ServiceNow, enabling the …

Completed Project Reviews

Avg. project size
~125,000 DKK
Typical engagement
2 – 6 months
Client value rating
4.9 / 5.0

Adeno is consistently described by clients as a partner that combines rare depth of ServiceNow platform expertise with a pragmatic, business-first mindset — consultants arrive with both certified technical knowledge and a clear understanding of operational realities. Engagements span ITSM, FSM, SPM, and Employee Center, often running across complex, multi-functional organisations where integration and scalability matter as much as day-one delivery. Clients across Danish enterprise, retail, energy, and public sector report that Adeno's structured consultant grading — from Specialist to Expert — gives genuine transparency about who is on the project and why. A recurring theme is the firm's commitment to knowledge transfer: rather than creating platform dependency, Adeno actively builds internal client capability alongside the technical implementation.

Common project types

Digital Transformation IT Strategy Operations Customer Experience

Review Insights

Top mentions

ServiceNow platform depth 18x Knowledge transfer & client enablement 13x Cross-functional integration 11x Scalable implementation design 8x
4.9
Overall rating

Review highlights

Built to scale with you
Across engagements from Flying Tiger Copenhagen's global store rollout to Fjernvarme Fyn's unified field and IT service operations, Adeno consistently designs implementations with future growth in mind rather than point-in-time fixes.
Expertise you can verify
Adeno's tiered consultant grading — from Specialist to Expert — reflects a structured internal development programme that gives clients an honest, upfront signal about the seniority and certification level of the team they are working with.
Unified IT and field operations on ServiceNow
ServiceNow ITSM & FSM Implementation · Q1 2025
4.9
Quality
5.0
Schedule
4.7
Cost
4.8
Recommend
5.0
"Adeno brought a level of platform knowledge we hadn't encountered before — they understood both the technical configuration and what our operations teams needed day to day. The implementation covered ITSM and FSM in a single, connected setup, and they were clear from the start about how we could expand it ourselves over time. We came away with a platform we actually own, not one we depend on them to run."
Head of Digital Operations · Fjernvarme Fyn
ServiceNow foundation for a business in transformation
ServiceNow ITSM Implementation · Q1 2025
4.8
Quality
4.9
Schedule
4.8
Cost
4.6
Recommend
4.9
"We needed more than a technical rollout — we needed a partner who understood that the platform had to support a business changing quickly. Adeno got that balance right, aligning the ServiceNow setup with our governance standards while keeping the implementation practical and delivery-focused. The result is a foundation we're confident building on."
IT Service Management Lead · Bang & Olufsen

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