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Denmark's leading ServiceNow partner for secure digital growth
Adeno has built a reputation as the go-to ServiceNow partner for organisations across Denmark and the broader Nordic region that are serious about getting measurable value from their platform investment. The firm positions itself as a bridge between high-level business strategy and the practical, day-to-day realities of running enterprise IT — a combination that resonates strongly with both large corporates and public sector bodies navigating complex digital transformation journeys.nnWhat sets Adeno apart is the depth and breadth of its team. Counting some of the most certified and experienced ServiceNow professionals in the Nordics, the consultancy brings genuine platform expertise rather than generalist IT advisory dressed up in ServiceNow clothing. Consultants at Adeno hold titles ranging from Specialist to Expert, reflecting a structured approach to professional development and an honest signal to clients about who they are getting on their project.nnAdeno’s client portfolio reads like a who’s who of Danish enterprise and public administration: Pandora, VELUX, Michelin, Tryg, Flying Tiger Copenhagen, Bang & Olufsen, and a string of Danish municipalities and regions. This breadth speaks to a versatility that many boutique firms struggle to achieve — the ability to deliver complex ITSM rollouts for global retail brands one quarter and a field service management transformation for an energy utility the next.nnThe firm operates across several ServiceNow product areas including ITSM, FSM, SPM, Employee Center, and IntegrationHub, and has developed a learning arm to help client organisations build internal competency on the platform. This training and knowledge-transfer focus reflects a belief that lasting value comes not from dependency, but from empowering clients to own their own platforms over time.nnIn a significant strategic development, Adeno has entered into an agreement to join Plat4mation as a Nordic ServiceNow partner — a move that will expand the firm’s reach and capabilities while keeping its deep local expertise and client relationships at the core of what it does. For Nordic organisations looking for a partner that combines genuine platform depth with a commitment to long-term outcomes, Adeno represents a compelling choice.
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Charlie Rødgaard serves as CEO and Partner at Adeno, leading the firm's overall strategic direction and growth. As a founding figure in the business, he has been instrumental in building Adeno into one of Denmark's most recognised ServiceNow consultancies.
Bjarne Steen Nielsen is a Partner and ServiceNow Expert at Adeno, bringing deep technical and advisory expertise to the firm's most complex client engagements. His long tenure in the ServiceNow ecosystem makes him one of the most experienced practitioners in the Nordic market.
Jan Kronborg Christiansen is a Partner and ServiceNow Expert at Adeno, combining hands-on platform knowledge with a strong commercial and strategic perspective. He plays a key role in shaping the firm's delivery methodology and client relationships.
Challenge
Fjernvarme Fyn, a Danish district heating company, needed to modernise its service management operations to handle growing operational comp…
Outcome
Fjernvarme Fyn achieved a future-proofed service management setup that unified IT and field service operations on a sin…
Challenge
Flying Tiger Copenhagen was embarking on an ambitious global retail expansion, needing a scalable, technology-driven process to manage the …
Outcome
Flying Tiger Copenhagen gained a repeatable, technology-enabled store opening process through ServiceNow, enabling the …
Adeno is consistently described by clients as a partner that combines rare depth of ServiceNow platform expertise with a pragmatic, business-first mindset — consultants arrive with both certified technical knowledge and a clear understanding of operational realities. Engagements span ITSM, FSM, SPM, and Employee Center, often running across complex, multi-functional organisations where integration and scalability matter as much as day-one delivery. Clients across Danish enterprise, retail, energy, and public sector report that Adeno's structured consultant grading — from Specialist to Expert — gives genuine transparency about who is on the project and why. A recurring theme is the firm's commitment to knowledge transfer: rather than creating platform dependency, Adeno actively builds internal client capability alongside the technical implementation.
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